Procedure to Reset Micro Focus ArcSight ESM Console Credentials

To reset the ArcSight ESM console credentials, follow the steps outlined below:

1. Log in to the ESM server via SSH using your preferred SSH client.

2. Navigate to the /opt/arcsight/manager/bin directory.

3. Execute the following command to initiate the password reset process:

   bash
   ./arcsight resetpwd
   

4. When prompted, enter the username, followed by the new password, and confirm the new password.

If you have made multiple failed login attempts, it is possible that the user account may have been disabled. To check if the user account is disabled and to enable it, follow these steps:

1. Log in to the ESM server and navigate to the /opt/arcsight/manager/bin directory.

2. Execute the following command to enable the user account:

   bash
   ./arcsight reenableuser <username>
   

   Replace <username> with the actual user name.

3. Once the user account is re-enabled, you can proceed to reset the password by executing the ./arcsight resetpwd command as described above.

If you encounter any issues, please contact support for further assistance.